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Returns & Faulty Items Policy

Returns & Faulty Items Policy

We want you to be completely satisfied with your purchase. If you need to return an item, please find the relevant criteria below based on whether you are a Business Customer or a Consumer.

As per our T&Cs, you are a business customer if you are buying products wholly or mainly for use in connection with your trade, business, craft or profession, even if you are an individual.

Business Customers

1. Discretionary Returns (Change of Mind / Ordering Errors)

  • No Right of Return: We are under no legal obligation to accept returns for business orders due to a change of mind or accidental ordering.
  • Our Discretion: We may choose to accept a return if requested within 7 days of delivery.
  • The Terms: Items must be sent at your own expense/risk and received in a 100% "as new," resalable condition with undamaged original packaging.
  • Fees: A 15% restocking fee (plus VAT) will be deducted from your credit to cover administration and inspection. Refunded amounts will be credited to your customer account; no cash/card refunds will be issued.

2. Faulty Goods (Warranty)

  • If an item is faulty or fails to meet legal quality standards, contact us immediately. If we verify the fault, we will repair or replace the item or credit your account if a replacement is unavailable.

Consumers (Public Purchases)

1. Changed Your Mind? (14-Day Cooling-Off Period)

  • The Deadline: You must notify us within 14 days of receiving your product (or the last item of a split delivery).
  • The Condition: Items must be returned in an "as new" condition. If the product or its packaging is damaged or used, we may reduce or completely refuse your refund.
  • Exclusions: You cannot return items made to your specifications, clearly personalised goods, or services that have already been completed.
  • Costs: You are responsible for return shipping costs. We only refund our standard delivery fee (not express upgrades).

2. Faulty or Damaged Items

If something is wrong with your product or vehicle service, the Consumer Rights Act 2015 protects you:

  • Within 30 Days: If your goods are faulty, you are entitled to a full refund.
  • Up to 6 Months: If the item cannot be repaired or replaced, you are generally entitled to a full refund.
  • Services: If a service (such as vehicle work) was not carried out with reasonable care and skill, we will repeat or fix it, or offer a partial refund.

How to Process a Return

  1. Complete the Form: For all returns, you must fully complete our [Online Returns Form].
  2. Contact Us:
  3. Proof of Postage: Always keep a receipt or tracking proof from your delivery service. If the package goes missing in transit without proof, we cannot issue a refund or credit.

Return Address:
3D Group
Unit 2, Core 27, Evo Park,
Little Oak Drive, Sherwood Business Park,
Annesley, Nottingham, NG15 0EB

Please note: This page acts as a guide. For full legal definitions, rights, and limitations, please read our complete [Customer Terms & Conditions].